Cancellation and Refund Policy

Order Cancellation

We understand that plans can change. Here's our cancellation policy:

• Same Day Orders: Can be cancelled before 5:00 AM on the delivery day
• Subscription Orders: Can be cancelled or paused at any time
• Advance Orders: Can be cancelled up to 24 hours before scheduled delivery
• Custom Range Orders: Can be modified or cancelled before the start date

How to Cancel

To cancel your order or subscription, you can:

• Call us at 9363778989
• Send an email to info@farmersdairy.com
• Contact us through our website contact form
• Inform our delivery person during regular delivery

Subscription Management

For subscription customers, we offer flexible management options:

• Pause Subscription: Temporarily stop deliveries without cancelling
• Modify Frequency: Change from daily to weekly or monthly
• Skip Days: Skip specific delivery days
• Complete Cancellation: End subscription permanently

Refund Policy

We are committed to customer satisfaction and offer refunds in the following situations:

Refund Process

Our refund process is designed to be quick and hassle-free:

1. Contact us immediately with your complaint
2. Provide order details and reason for refund request
3. Our team will investigate the issue within 24 hours
4. If approved, refund will be processed within 3-5 business days
5. Refund will be credited to the original payment method

Non-Refundable Situations

Please note that refunds may not be available in the following cases:

• Customer unavailability during scheduled delivery time
• Incorrect address provided by customer
• Refusal to accept delivery without valid reason
• Complaints raised more than 24 hours after delivery
• Normal taste variations due to seasonal changes

Quality Guarantee

We stand behind the quality of our products. If you're not completely satisfied with the freshness or quality of our milk, we will provide a full refund or replacement at no additional cost. Your satisfaction is our priority.

Subscription Refunds

For subscription customers:

• Unused subscription balance can be refunded upon cancellation
• Refunds are calculated on a pro-rata basis
• Processing fee may apply for early subscription cancellation
• Refunds for missed deliveries are automatically adjusted in next billing cycle

Contact for Refunds

For any refund-related queries or to initiate a refund request: